1. About Mystic Ratna
Mystic Ratna is a spiritual guidance and gemstone-focused brand offering Vedic astrology consultations, Vastu guidance, traditional spiritual remedies, gemstone and crystal recommendations, and related products including natural gemstones, crystals, diamonds and jewelry.
These Terms & Conditions govern your use of the Mystic Ratna website, consultations, services and purchases. By using the website or purchasing a product or service, you agree to these Terms & Conditions and any policies referenced in them.
2. Website Use and Eligibility
You agree to use the website only for lawful purposes and in accordance with these Terms. You must provide accurate information when creating an order, booking a consultation or communicating with Mystic Ratna.
Mystic Ratna may refuse, cancel or limit an order or service where reasonably necessary, including in cases of suspected fraud, misuse, inaccurate information or violation of these Terms.
3. Vedic Astrology Consultations
Mystic Ratna may provide Vedic astrology consultations based on information supplied by the customer, including date of birth, time of birth, place of birth and questions or circumstances voluntarily shared during a consultation.
Astrological interpretations are based on traditional Vedic astrology practices and the practitioner's professional interpretation. Different practitioners may interpret astrological information differently. Any guidance provided is intended for personal reflection and spiritual guidance and should not be understood as a guarantee of a particular future event or outcome.
4. Vastu Guidance
Mystic Ratna may provide Vastu-related guidance concerning homes, workplaces, rooms, entrances, layouts, directions, placement of objects and other environmental considerations based on traditional Vastu principles.
Vastu guidance is provided as traditional spiritual and cultural guidance. Mystic Ratna does not guarantee that implementing any Vastu recommendation will produce a particular financial, professional, relationship, health or other outcome. Customers remain responsible for decisions relating to construction, renovation, property, electrical systems, structural changes and other matters requiring qualified professionals.
5. Spiritual Remedies and Ritual Guidance
Mystic Ratna may recommend traditional spiritual remedies, rituals, mantras, practices, charitable acts, lifestyle considerations, gemstones, crystals or other practices based on an individual's consultation.
Such recommendations are based on traditional spiritual or astrological practices and are not guarantees of results. Customers should use their own judgment when deciding whether to follow any recommendation and should obtain advice from appropriately qualified professionals where a matter involves health, law, finance, mental health, investment, construction or another regulated or specialist field.
6. Astrology, Vastu and Spiritual Disclaimer
Astrology, Vastu and spiritual guidance offered by Mystic Ratna are not a substitute for professional medical, psychological, legal, financial, investment, tax, insurance, architectural, engineering or other professional advice.
No statement made through a consultation, website, social media channel, message, product description or other Mystic Ratna communication should be interpreted as a diagnosis, treatment, legal opinion, investment recommendation or guaranteed prediction.
Customers are responsible for their own decisions and should consult an appropriately qualified professional whenever professional advice is required.
7. No Guaranteed Outcomes
Mystic Ratna does not guarantee specific results from astrology consultations, Vastu guidance, spiritual remedies, rituals, gemstones, crystals, jewelry or any other service or product.
In particular, Mystic Ratna does not guarantee outcomes relating to health, fertility, relationships, marriage, career, employment, business, wealth, investments, finances, examinations, legal matters, property, protection or any other personal circumstance.
A customer's decision to purchase or use a gemstone, crystal, remedy or service is voluntary and remains the customer's responsibility.
8. Accuracy of Customer Information
Astrology and related recommendations may depend on accurate birth information. Customers are responsible for providing the correct date, time and place of birth and any other information requested for a consultation.
If inaccurate or incomplete information is supplied, the resulting interpretation or recommendation may be affected. Mystic Ratna is not responsible for consequences arising from inaccurate information supplied by the customer.
9. Gemstone and Crystal Recommendations
Gemstone and crystal recommendations may be made based on the customer's consultation, stated objectives, traditional astrological principles and the practitioner's interpretation.
A recommendation does not constitute a promise that a particular stone will produce a particular result. Customers should not purchase or use a gemstone solely as a substitute for professional medical, financial, legal or other professional advice.
10. Natural Gemstones and Crystals
Natural gemstones and crystals are products of nature and may contain variations in color, tone, clarity, inclusions, texture, shape, surface characteristics and other physical features.
Such natural characteristics are not necessarily defects and may cause the delivered stone to differ slightly from photographs or digital representations. Measurements and weights may also have reasonable manufacturing or measurement tolerances where applicable.
11. Gemstone Treatments and Enhancements
Some gemstones may undergo recognized treatments or enhancements. Where material to the product, relevant treatment information will be disclosed in the product description, certificate, laboratory report or other documentation available for the purchase.
Customers should review the product information and available documentation before purchasing.
12. Natural and Laboratory-Grown Diamonds
Where diamonds are offered, Mystic Ratna may offer natural diamonds and/or laboratory-grown diamonds. The nature and origin of the diamond will be identified in the applicable product description or documentation.
Diamond characteristics may include the 4Cs—cut, color, clarity and carat weight—along with measurements, fluorescence, treatments and other relevant characteristics. Customers should review the applicable grading report or product documentation before purchase.
13. Certificates and Laboratory Reports
Where a gemstone or diamond is sold with a laboratory report, certificate or other documentation, the document is part of the product information and should be retained by the customer.
Laboratory reports describe characteristics identified by the issuing laboratory and do not constitute a guarantee of future value, investment performance or personal outcomes. Certificate availability may vary by product.
14. Product Authenticity and Description
Mystic Ratna aims to provide accurate product descriptions and disclose material information known to us about the products offered. Natural products may vary in appearance and characteristics.
Customers should review descriptions, photographs, measurements, weight, treatment information, certification and other available product details before placing an order. If a material characteristic is unclear, customers should contact Mystic Ratna before purchase.
15. High-Value Products and Verification
For high-value gemstones, diamonds and jewelry, Mystic Ratna may use additional verification procedures, including order verification, identity verification, signature confirmation, shipping controls, product identification records or other reasonable security measures.
For returned high-value products, Mystic Ratna may compare weight, measurements, photographs, identifying characteristics, certificates, inscriptions or other identifying information before accepting a return or issuing a refund.
16. Orders and Acceptance
Submitting an order constitutes a request to purchase. An order is not considered finally accepted until Mystic Ratna confirms the order or dispatches the product, as applicable.
Mystic Ratna reserves the right to cancel or decline an order where there is a genuine pricing or product information error, suspected fraud, inability to source the product, payment issue, shipping restriction or other legitimate reason. Where payment has already been received for an order cancelled by Mystic Ratna, the applicable amount will be refunded according to the circumstances and applicable law.
17. Pricing and Product Information
Prices, product availability, specifications and other information may change without notice before an order is accepted.
Mystic Ratna will make reasonable efforts to keep product information accurate. Natural gemstone and diamond prices may reflect factors including quality, rarity, origin, certification, sourcing and market conditions.
18. Specially Sourced, Custom and Personalized Products
Certain products may be specially sourced, custom-cut, mounted, resized, engraved, personalized or made to order. These products may have different processing, cancellation and return terms.
Any material special conditions applicable to a product will be communicated before the customer commits to the purchase. Customers should review those terms carefully before proceeding.
19. Consultations, Appointments, Cancellations and Rescheduling
Consultation bookings are subject to availability. Customers should provide accurate contact information and attend at the scheduled time.
Cancellation and rescheduling rights, including any applicable notice period or fee, are governed by the Mystic Ratna Refund & Return Policy or the terms communicated at the time of booking.
Once a consultation has been completed or a personalized service has been delivered, it may not be eligible for a refund except where required by applicable law or expressly stated otherwise.
20. Refunds and Returns
Product returns, refunds, cancellations and exchanges are governed by the Mystic Ratna Refund & Return Policy.
Certain products or services, including specially sourced, custom, personalized, altered or completed services, may have separate or final-sale conditions. Customers should review the Refund & Return Policy before purchasing.
21. Shipping
Shipping timelines, delivery conditions, customs requirements, high-value shipment procedures and other shipping matters are governed by the Mystic Ratna Shipping Policy.
Customers are responsible for providing an accurate shipping address and for any applicable destination customs duties, taxes or charges unless expressly stated otherwise.
22. Payments
Customers agree to provide valid and authorized payment information for purchases and services. Payment processing may be handled by third-party payment providers.
Mystic Ratna does not intentionally store complete payment card information when payment processing is handled by a third-party payment provider. Customers may be subject to the payment provider's separate terms and privacy practices.
23. Intellectual Property
The Mystic Ratna name, branding, logos, website content, photographs, videos, written materials, graphics, consultation materials and other original content may be protected by intellectual property laws.
Except with written permission or where permitted by law, customers may not reproduce, distribute, modify, commercially exploit or publish Mystic Ratna content.
24. Customer Communications and Testimonials
Customers may voluntarily provide feedback, reviews, photographs or testimonials. Mystic Ratna may use such content for legitimate business, marketing or informational purposes where appropriate and with any consent required by applicable law.
Customers should not submit confidential information that they do not want included in a testimonial or other public communication.
25. Third-Party Services and Websites
The Mystic Ratna website may use or link to third-party services, including payment processors, shipping providers, analytics providers, scheduling platforms, laboratory services or other service providers.
Mystic Ratna is not responsible for the independent terms, privacy practices, availability or content of third-party services. Customers should review the applicable third-party terms where appropriate.
26. Privacy
Personal information collected through the website, consultations and purchases is handled in accordance with the Mystic Ratna Privacy Policy. By using the website or services, you acknowledge that personal information may be processed as described in that policy and as otherwise permitted by applicable law.
27. India-Specific Legal Provisions
Where applicable to Mystic Ratna, its operations or a particular transaction, the business may be subject to Indian laws and regulations, including applicable provisions of the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, Information Technology Act, 2000, Digital Personal Data Protection Act, 2023 and related rules or regulations, GST requirements, customs and export requirements, and laws governing the sale or disclosure of gemstones, diamonds and jewelry.
Nothing in these Terms is intended to remove or restrict any consumer right that cannot lawfully be excluded.
28. United States Consumer Protections
For customers in the United States, applicable federal and state consumer protection, privacy, advertising, product disclosure and other mandatory laws may apply depending on the transaction and the customer's location.
Nothing in these Terms is intended to waive or restrict rights that cannot legally be waived under applicable law.
29. Limitation of Liability
To the fullest extent permitted by applicable law, Mystic Ratna will not be responsible for indirect, incidental, consequential, special or unforeseeable losses arising from the use of its website, services, consultations, spiritual guidance or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including applicable consumer protection rights.
30. Force Majeure
Mystic Ratna is not responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, war, civil unrest, government restrictions, strikes, carrier disruptions, customs delays, technical failures, supply disruptions or other unforeseen events.
31. Governing Law
These Terms will be interpreted under the laws applicable to the Mystic Ratna entity and transaction involved, subject to any mandatory consumer protection or other mandatory laws applicable to the customer.
Where a specific transaction is governed by a separate written agreement or mandatory local law, that agreement or law may take precedence over inconsistent provisions of these Terms.
32. Dispute Resolution
Customers are encouraged to contact Mystic Ratna first so that concerns can be reviewed and resolved where reasonably possible.
Where a dispute cannot be resolved informally, the applicable dispute resolution process will be determined by the governing law and mandatory consumer rights applicable to the relevant transaction and customer.
33. Changes to These Terms
Mystic Ratna may update these Terms & Conditions from time to time to reflect changes to its services, products, legal requirements or business practices. The updated version will be posted on the website with a revised effective or updated date.
Continued use of the website after an update may constitute acceptance of the updated Terms to the extent permitted by applicable law.
34. Contact
For questions regarding these Terms & Conditions, consultations, Vastu guidance, remedies, products, orders or other Mystic Ratna services, please use the Contact Us section of the Mystic Ratna website.