Mystic Ratna respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how Mystic Ratna collects, uses, stores and shares information when you visit our website, purchase our products, book an astrology consultation, communicate with us or otherwise interact with our services.
1. Information We Collect
Depending on how you interact with Mystic Ratna, we may collect personal and contact information such as your name, email address, phone number, billing address, shipping address, account information and communication preferences.
Order and Transaction Information may include products purchased, order details, transaction information, shipping information, returns and refunds, product specifications, gemstone or diamond documentation and customer service records.
Astrology Consultation Information may include date of birth, time of birth, place of birth, birth chart information, relationship, career, financial or personal questions, and other information voluntarily shared during a consultation. This information is used to provide the requested astrology service and, where applicable, assist with personalized gemstone recommendations.
Technical Information may include IP address, browser type, device information, operating system, website activity, pages viewed, referring websites, approximate geographic information, cookies and similar technologies.
To display regional consultation prices, we send your public IP address to Country (api.country.is) to determine your country. We store the resulting country in your browsing session so the displayed price and checkout currency stay consistent.
2. How We Use Personal Information
Mystic Ratna may use information to process orders and payments, arrange shipping, provide astrology consultations, prepare personalized gemstone recommendations, respond to customer inquiries, manage returns and refunds, maintain product records, authenticate and document high-value products, improve website functionality, analyze website usage, prevent fraud and unauthorized transactions, communicate about orders and appointments, send marketing communications where permitted, comply with applicable laws, and protect our business, customers and service providers.
3. Astrology Information
Information voluntarily provided during an astrology consultation may be retained as part of the consultation record and used to provide the requested service. Mystic Ratna does not use astrology consultation information to provide medical, legal, psychological or financial professional advice. Customers should avoid providing unnecessary sensitive information that is not required for their consultation.
4. Payment Information
Payments may be processed by third-party payment processors. Payment providers may collect and process payment information under their own privacy policies. Mystic Ratna does not generally store complete credit or debit card numbers on its own systems.
5. Service Providers
Mystic Ratna may share information with service providers that assist with website hosting, e-commerce operations, payment processing, shipping and logistics, customer communications, email delivery, analytics, advertising, fraud prevention, technology services, and professional and legal services.
6. Legal Disclosures
Mystic Ratna may disclose personal information where reasonably necessary to comply with applicable laws, respond to lawful government requests, prevent fraud, investigate unauthorized activity, enforce our Terms & Conditions, protect our rights and property, protect customers or other persons, or resolve disputes.
7. Cookies and Tracking Technologies
Mystic Ratna may use cookies, pixels, tags, analytics tools and similar technologies to operate the website, remember preferences, analyze website traffic, improve user experience, measure advertising performance, and detect fraud and security issues.
8. Marketing Communications
Where permitted by applicable law, Mystic Ratna may send promotional communications. Customers may unsubscribe from marketing communications by using the unsubscribe option provided in the communication. Transactional communications may continue where necessary.
9. Data Retention
Mystic Ratna retains information for as long as reasonably necessary to provide services, complete transactions, maintain business and financial records, resolve disputes, prevent fraud, comply with legal obligations and protect legitimate business interests.
10. Data Security
Mystic Ratna uses reasonable administrative, technical and organizational measures designed to protect personal information. However, no online service or electronic storage system can be guaranteed to be completely secure.
11. India Privacy Provisions
Where personal information is collected, processed or stored in connection with Mystic Ratna's operations in India, Mystic Ratna will comply with applicable Indian privacy and information-technology requirements, including the Digital Personal Data Protection Act, 2023 and applicable rules and regulations to the extent they apply to the relevant processing activity. Where applicable, customers may have rights relating to access, correction, deletion, consent withdrawal and other rights provided under Indian law.
12. United States Privacy Provisions
Privacy rights may vary depending on the state in which you reside. Where applicable state privacy law provides rights such as access, correction, deletion, portability or the ability to opt out of certain forms of data processing, Mystic Ratna will provide those rights as required by applicable law.
California Residents
Where California privacy law applies, California residents may have additional rights regarding their personal information, including rights to know, delete, correct and opt out of certain types of sharing or sale, subject to applicable legal exceptions.
13. International Data Transfers
Mystic Ratna may work with service providers located in India, the United States and other countries. Personal information may therefore be processed or stored outside the country where the customer resides. Mystic Ratna will take reasonable steps required by applicable law regarding international transfers.
14. Children's Privacy
Mystic Ratna's website and services are not directed toward children under 13. We do not knowingly collect personal information from children under 13 for the purpose of providing our services.
15. Third-Party Websites
Our website may contain links to third-party websites or services. Mystic Ratna is not responsible for the privacy practices or content of third-party websites.
16. Changes to This Privacy Policy
Mystic Ratna may update this Privacy Policy periodically. The updated version will include a revised Last Updated date.
17. Contact
For privacy-related questions or requests, customers may contact Mystic Ratna through the Contact Us section of the website.
This Privacy Policy should be read together with the Mystic Ratna Terms & Conditions, Shipping Policy and Refund & Return Policy.