Overview
Mystic Ratna is committed to providing a secure and reliable shipping experience for gemstones, crystals, diamonds, jewelry and other products purchased through our website. Shipping timelines may vary depending on product availability, sourcing requirements, customization and destination.
Order Processing
Ready-to-Ship Orders: Orders for products that are currently available may require approximately 2–5 business days for processing before dispatch.
Specially Sourced Gemstones: Rare or specially sourced gemstones may require additional sourcing and verification time. Any material additional timeline will be communicated before the order is finalized.
Custom or Made-to-Order Products: Custom-cut, mounted, resized, engraved or made-to-order products may require additional production time. The applicable timeline will be communicated before production begins.
Shipping Within the United States
Standard US orders are generally expected to arrive within approximately 7–10 business days from dispatch. Delivery timelines are estimates and may vary based on the destination, carrier operations, weather, holidays, customs requirements where applicable and other circumstances outside our control.
Shipping Within India
Orders shipped within India are generally dispatched after the applicable processing period. Delivery timelines may vary by destination, product type and carrier service. Any special timeline communicated at the time of purchase will apply where applicable.
International Shipping
Mystic Ratna may ship eligible products internationally. International delivery times vary by destination, carrier and customs procedures. Certain products may have destination-specific shipping or import restrictions.
Customs, Duties and Taxes
For international orders, customs duties, import taxes, brokerage fees or other destination-specific charges may apply. Unless expressly stated otherwise at checkout or before purchase, such charges are the responsibility of the customer. Customs clearance may also extend delivery timelines.
Tracking
Where tracking is available, tracking details will be provided after the order has been dispatched. Tracking information may take some time to become active after the carrier receives the shipment.
High-Value Orders and Verification
For high-value gemstones, diamonds or jewelry, Mystic Ratna may require signature confirmation, identity or order verification, adult signature where permitted or other reasonable security measures before delivery. These measures are intended to protect both the customer and Mystic Ratna.
Shipping Insurance
Where insurance is arranged for a shipment, the applicable shipment will be covered according to the terms and conditions of the carrier or insurer. Customers should retain all shipping and delivery documentation until the order has been fully received and inspected.
Shipping Address
Customers are responsible for providing an accurate and complete shipping address, including apartment, suite, postal code and contact information where applicable. Mystic Ratna is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer.
Damaged or Tampered Packages
If a package arrives visibly damaged, opened or tampered with, customers should document the condition of the package and contact Mystic Ratna as soon as possible. Photographs of the package, shipping label and product may be requested to assist with a carrier claim or investigation.
Lost or Delayed Shipments
If a shipment appears to be lost or significantly delayed, Mystic Ratna may initiate an investigation with the relevant carrier. Resolution timelines depend on the carrier's investigation and applicable shipping terms. Customers should cooperate with reasonable requests for information or documentation.
Missed or Returned Deliveries
If a shipment is returned because of an incorrect address, refusal, failure to accept delivery or repeated unsuccessful delivery attempts, additional shipping charges may apply before the package can be resent. Refund eligibility, if any, will be determined under Mystic Ratna's Refund & Return Policy.
Force Majeure
Mystic Ratna is not responsible for shipping delays caused by circumstances beyond its reasonable control, including severe weather, natural disasters, carrier disruptions, customs delays, government restrictions, strikes, civil disturbances or other unforeseen events.
Cancellation Before Shipment
Customers may request cancellation before an order has been dispatched. Cancellation eligibility may depend on the product type and whether sourcing, customization, cutting, mounting, engraving or other work has already begun. Please contact Mystic Ratna as soon as possible if you need to cancel an order.
Contact
For shipping questions, order updates or assistance with a delivery, please use the Contact Us section of the Mystic Ratna website.