Frequently Asked Questions

For an astrological gemstone recommendation, Mystic Ratna recommends a personalized consultation using your date, time and place of birth. The recommendation may also consider your goals and the astrologer's interpretation of your Vedic birth chart. We do not recommend choosing an astrological gemstone solely from your Sun sign or by guesswork.

A consultation is recommended when you are purchasing a gemstone specifically for astrological purposes. It allows the recommendation to be based on your individual birth chart rather than a general zodiac suggestion. You may also purchase crystals or jewelry for personal, decorative or spiritual purposes without an astrology consultation.

Typically, you will need your date of birth, exact or best-known time of birth and place of birth. You may also share the areas you want guidance on, such as career, relationships, finances, personal growth or other life questions. The more accurate your birth information, the more useful the astrological interpretation may be.

Yes. Mystic Ratna may provide Vastu guidance based on traditional Vastu principles for homes, workplaces, rooms, entrances, directions, layouts and placement of objects. Recommendations depend on the information and circumstances shared during the consultation.

Depending on a consultation, traditional remedies may include gemstones, crystals, mantras, spiritual practices, rituals, charitable practices, lifestyle guidance or Vastu-related suggestions. Remedies are presented as traditional spiritual guidance and are not guaranteed to produce a particular result.

Gemstone use for astrological and spiritual purposes is rooted in traditional Vedic practices. Individual experiences vary, and there is no guarantee of a particular outcome. Mystic Ratna does not present gemstones as medical treatments or as substitutes for professional medical, financial, legal or psychological advice.

Gemstones may be discussed in the context of traditional Vedic astrology and a person's goals. However, Mystic Ratna does not guarantee that a gemstone will cure a health condition, change a relationship, create wealth, secure employment or produce any other specific outcome. Important decisions should be made with appropriate professional advice where required.

Product descriptions will identify the nature of the gemstone or diamond where applicable. Where a stone is represented as natural, relevant available documentation or laboratory reporting will be provided as applicable to the product. Customers should review the product description and certification information before purchase.

Some natural gemstones may undergo recognized treatments or enhancements. Where material treatment information is known and applicable, it will be disclosed in the product description, certificate, laboratory report or other available documentation. Customers may contact Mystic Ratna before purchase if they need clarification about a particular stone.

Certification or laboratory documentation depends on the individual product. Where a product includes a certificate or laboratory report, the applicable details will be stated with the product. Customers purchasing high-value gemstones or diamonds should review the available documentation before completing the purchase.

For applicable certified products, identifying information may include the laboratory report number, measurements, weight, photographs and other distinguishing characteristics. For high-value returns, Mystic Ratna may verify the returned product against these records before accepting a return or issuing a refund.

Some gemstone combinations are traditionally considered compatible while others may be avoided in Vedic astrology. Because suitability can depend on an individual's birth chart, Mystic Ratna recommends consulting an astrologer before combining multiple astrological gemstones rather than relying on a general online list.

The recommended finger, metal, day and wearing method may vary according to the gemstone and the astrological recommendation. Care also depends on the stone's physical properties. As a general practice, protect gemstones from harsh chemicals, unnecessary impact and unsuitable cleaning methods. Product-specific care guidance may be provided with your order.

Yes, Mystic Ratna may be able to source rare, antique, unusual or specific gemstones based on availability and the customer's requirements. Specially sourced, custom-cut, mounted, resized or personalized products may have different processing, cancellation and return terms, which will be communicated before purchase.

Natural diamonds are formed naturally within the Earth, while laboratory-grown diamonds are created through controlled technological processes and have essentially the same basic chemical composition as natural diamonds. The product description and applicable documentation will identify the type of diamond being offered.

Standard US orders are generally expected to arrive within approximately 7–10 business days from dispatch. Specially sourced, custom or made-to-order products may require additional processing time. Delivery estimates can also be affected by carrier operations, holidays, weather or other circumstances outside Mystic Ratna's control.

For international orders, customs duties, import taxes, brokerage fees or other destination-specific charges may apply unless expressly stated otherwise at checkout or before purchase. These charges are generally determined by the destination country's authorities and may be the customer's responsibility.

Return eligibility depends on the product. Standard eligible crystals and loose gemstones may generally be returned within the applicable return period if they remain unused, unaltered and in their original condition with required documentation. Specially sourced, customized, mounted, resized, engraved or made-to-order products may be final sale or subject to separate terms. Please review the Refund & Return Policy before purchasing.

Consultation cancellations and rescheduling are subject to the applicable booking terms. Product orders may generally be cancelled before dispatch where the product has not already been specially sourced, customized or put into production. Once custom or personalized work has begun, cancellation may not be available. Please contact Mystic Ratna as soon as possible if you need to cancel.

If you are unsure which gemstone, crystal, diamond, consultation or Vastu service is right for you, we recommend contacting Mystic Ratna before purchasing. Use the Contact Us section of the Mystic Ratna website for assistance with product questions, consultations, sourcing, certification, shipping or returns.