Mystic Ratna wants customers to feel confident when purchasing gemstones, crystals, diamonds and jewelry.
Because some products may be rare, specially sourced, customized or high-value, return conditions depend on the type of product and service purchased.
1. Astrology Consultations
Astrology consultations are personalized services. A consultation may be cancelled or rescheduled if the request is received at least 24 hours before the scheduled appointment. Completed consultations are generally non-refundable because the service has already been provided. If Mystic Ratna cancels a consultation or is unable to provide the service, the customer may receive a rescheduling option or refund, as applicable.
2. Standard Crystals
Unused standard crystals may generally be eligible for return within 7 days of confirmed delivery. The product must be unused, unaltered, in original condition and returned with original packaging where applicable.
3. Standard Loose Gemstones
Eligible standard loose gemstones may generally be returned within 7 days of confirmed delivery, subject to this Policy. The gemstone must remain unworn, unmounted, unaltered, undamaged and in its original condition, with applicable original documentation.
4. Specially Sourced Gemstones
Some gemstones are sourced specifically for an individual customer based on requested specifications or an astrology consultation. Because these stones may be purchased specifically for that customer, specially sourced gemstones may be non-refundable once sourcing or procurement has begun. Applicable cancellation and return conditions will be communicated before such an order is finalized.
5. Custom and Made-to-Order Products
Custom-cut gemstones, custom jewelry, mounted gemstones, engraved products, resized jewelry, personalized products and made-to-order items are generally final sale. Returns may only be accepted where the product is defective, materially different from what was ordered or otherwise subject to a remedy required by applicable law.
6. Diamonds
Diamond purchases may be subject to a separate return period stated at the time of purchase. Where a diamond is eligible for return, it must remain in its original condition, must not have been mounted, altered or damaged, and original laboratory reports, packaging and documentation must be returned. Returns must use an insured and trackable service. Mystic Ratna must receive and inspect the diamond before a refund is approved.
7. Incorrect or Damaged Products
If you receive a product that is materially different from what you ordered or arrives damaged, contact Mystic Ratna promptly. We may request photographs, packaging photographs, shipping label, product photographs, an unboxing video where available, order information or other information reasonably necessary to investigate the issue. If the issue is confirmed to be Mystic Ratna's error or a qualifying shipping/product defect, Mystic Ratna may provide a replacement, repair, exchange or refund as appropriate.
8. Natural Variations Are Not Automatically Defects
Natural gemstones and crystals can contain inclusions, variations in color, transparency, texture, pattern and other characteristics. These natural characteristics do not automatically qualify a product for a refund. Differences between product photographs and the physical stone caused by lighting, photography or screen settings are also not necessarily defects.
9. Astrological or Personal Results
Refunds are not provided solely because a customer does not experience a desired astrological, spiritual, financial, career, relationship, health or personal outcome after purchasing a gemstone, crystal or diamond. Astrology and gemstone recommendations are based on traditional practices and individual interpretations and do not guarantee particular results.
10. Return Authorization
Customers should contact Mystic Ratna before sending a return. Unauthorized returns may be delayed or may not be accepted. Once a return is approved, Mystic Ratna will provide applicable return instructions.
11. Return Shipping
For change-of-mind returns that qualify under this Policy, return shipping costs are generally the customer's responsibility. For an incorrect product or qualifying defect attributable to Mystic Ratna, reasonable return shipping costs may be covered or reimbursed as appropriate. High-value products must be returned using a secure, trackable and appropriately insured shipping method.
12. Product Verification
For gemstones, diamonds and other high-value products, Mystic Ratna may inspect and verify the returned item before approving a refund or exchange. Verification may include comparison of weight, measurements, photographs, shape, color, inclusions, identifying characteristics, inscriptions, certificate numbers, laboratory documentation and other order records. If the returned item does not correspond to the item originally supplied, the refund may be denied subject to applicable law.
13. Refund Processing
Refunds are processed after the returned product has been received and inspected. Once approved, refunds will generally be issued to the original payment method. The time required for the refund to appear may depend on the payment provider or financial institution.
14. Missing Certificates or Documentation
Where a gemstone or diamond was supplied with an original certificate, laboratory report or other documentation, the documentation must generally be returned with the product. If documentation is missing, damaged or altered, Mystic Ratna may deduct reasonable replacement costs where permitted by applicable law.
15. Final Sale Products
Products identified as final sale at the time of purchase are not eligible for change-of-mind returns. Final sale status may apply to specially sourced gemstones, custom-cut stones, custom jewelry, personalized products, engraved products, resized products, mounted gemstones, certain high-value diamonds and made-to-order products. Final sale status does not eliminate rights or remedies that cannot legally be excluded.
16. India-Specific Consumer Rights
For purchases made in India, applicable rights and remedies under Indian consumer protection laws remain available. Nothing in this Refund & Return Policy is intended to exclude rights that are mandatory under the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020 or other applicable Indian law. Where a transaction is governed by applicable Indian law, the relevant statutory requirements will apply in addition to this Policy.
17. United States Consumer Rights
For US customers, applicable federal, state and local consumer protection laws remain unaffected. Nothing in this Policy is intended to restrict a consumer right or remedy that cannot legally be waived.
18. Contact
To request a return, report a damaged product or ask about refund eligibility, customers should contact Mystic Ratna through the Contact Us section of the website.
This Refund & Return Policy should be read together with the Mystic Ratna Terms & Conditions, Shipping Policy and Privacy Policy.